Niyyam — Fair Practices Code (FPC)
Effective Date: 4th March 2026
Platform / Controller: Niyyam, operated by Tech Margon Wealth Pvt. Ltd., Bangalore, Karnataka, India.
Contact / Compliance Officer: Ashok Prasad
Email:ashok@niyyam.com
1. Purpose
The Fair Practices Code (FPC) aims to:
- Promote ethical practices, transparency, and trust on the Niyyam Platform
- Ensure fair treatment of users in all transactions and communications
- Align operations with regulatory requirements under SEBI, AMFI, IRDAI, PMLA, and DPDP 2023
2. Applicability
This FPC applies to:
- All users of Niyyam, including investors, policyholders, borrowers, and subscribers
- All employees, agents, and service providers of the Platform
- All financial products and services offered via the Platform
3. Key Principles
3.1 Transparency
- Provide clear, accurate, and timely information regarding:
- Mutual fund schemes, insurance policies, and loan products
- Platform fees, transaction charges, and commissions
- Risk factors and regulatory disclosures
- Disclose any material changes promptly via the Platform.
3.2 Honest & Ethical Dealings
- Ensure all communications, marketing, and advisory information is truthful and free from misrepresentation.
- Avoid misleading or coercive tactics in transactions or promotions.
3.3 Confidentiality & Data Protection
- Maintain user confidentiality as per Privacy Policy and DPDP Act 2023.
- Share personal data only with authorized parties for regulatory compliance or transactional purposes.
3.4 Fair Customer Service
- Address queries, complaints, and grievances promptly and effectively.
- Provide easy-to-access grievance redressal channels and escalate unresolved issues to statutory authorities.
3.5 Responsible Product Offering
- Provide general, non-personalized educational information and execution support to users, without assessing suitability or providing investment advice.
- Ensure users understand associated risks before completing transactions.
3.6 Prompt & Fair Redressal
- Refunds, cancellations, or transaction disputes are handled fairly, transparently, and within stipulated timelines.
- Maintain records of complaints, investigations, and resolutions for statutory retention periods.
3.7 Avoid Conflicts of Interest
- Employees and agents must disclose any personal interest in facilitated products.
- Platform ensures transparent commission disclosures and avoids biased product promotion.
4. Customer Grievance Redressal
- Users can contact the Grievance Officer for any concerns:
- Email: [Grievance Officer Email]
- Phone: [Phone Number]
- Unresolved complaints can be escalated to SEBI SCORES, IRDAI IGMS, or other relevant regulatory authorities.
- All grievances are recorded, monitored, and resolved in compliance with statutory timelines.
5. Training & Awareness
- Niyyam provides regular training to employees, agents, and partners on:
- FPC principles
- Regulatory compliance (SEBI, IRDAI, AMFI, PMLA, DPDP 2023)
- Ethical and transparent customer dealings
- Users are educated on risk disclosure, investment suitability, and their rights through platform materials.
6. Monitoring & Review
- The Compliance Officer monitors adherence to the FPC and reports to senior management.
- The FPC is reviewed periodically to incorporate:
- Regulatory updates
- Market best practices
- User feedback and complaints
7. User Rights & Responsibilities
- Users have the right to receive clear information, lodge complaints, and request grievance resolution.
- Users must provide accurate information, cooperate with KYC/AML procedures, and adhere to transaction terms.
8. Contact & Compliance Officer
For any queries regarding fair practices, ethical concerns, or complaints:
Compliance Officer:
Tech Margon Wealth Pvt. Ltd. (Niyyam)
Email: ashok@niyyam.com
Postal Address: 1,2 A1 Block, 4th Floor, Above Chef Bakers’ ITPL Main Road, Near Brookefield Hospital, Kundanhalli, Bangalore-560037, Karnataka